Delivering building performance

This UK-GBC research project tackles the way industry currently designs, constructs and operates non-domestic buildings. Examining industry approaches, tools and behaviours, the group focused on how to maximise building performance, not just in energy terms, but also other aspects of performance that impact both the building user and the wider environment.

Date: May 2016

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There is an increasingly large body of evidence that shows that there is a 'gap' between the expected, designed or desired performance of the building and how that building performs once delivered, occupied and maintained over time. All too often predictions of the whole building performance are either not accurately made or communicated.

About the Task Group

This important new piece of work has emerged from the UK-GBC Steps to 2019 Task Group that was looking at how to ensure the zero carbon policy for new non-domestic buildings would be deliverable in 2019. The Government's scrapping of the zero carbon new buildings policies meant the group quickly refocussed on how the industry can deliver better building performance and more reliable outcomes, asking: how much of the carbon that the zero carbon policy would have saved could be saved by delivering more reliable performance? 

The research worked with UK-GBC members to explore what companies are already doing to address the issue of building performance, seek out best practice, and to identify gaps and barriers that need to be overcome across the whole industry.

Project Steering Group

  • Julian Sutherland, Cundall (formerly Atkins): Project Chair
  • Lynne Ceeney, Lytton Consulting: Project Manager on behalf of UK-GBC
  • Chris van Dronkelaar, BuroHappold/UCL: Project Researcher
  • Mark Allen, Saint Gobain
  • John Davies, Derwent London
  • Emma Hines, Tarmac
  • Judit Kimpian, AHR
  • Duncan Price, BuroHappold
  • Sarah Ratcliffe, Better Buildings Partnership


Interviewees were drawn from the following sectors: Investors, developers, owner occupiers, leasing occupiers, managing agents, facilities managers, professional services, manufacturers and membership organisations. We would like to specifically thank:

  • BRE (Andy Lewry)
  • Canary Wharf Group (Dave Hodge, Rita Margarido and Lugano Kapembwa)
  • The Crown Estate (Jane Wakiwaka)
  • Derwent London (John Davies)
  • Hoare Lea (Julie Godefroy)
  • IES (Sarah Graham and Naghman Khan)
  • John Lewis Partnership (Phil Birch)
  • Land Securities (Caroline Hill and Neil Pennell)
  • Legal and General (Debbie Hobbs)
  • Lend Lease (Hannah Kershaw)
  • Marks and Spencer (Kate Neale)
  • M J Mapp (Carl Brooks)
  • Tarmac (Tim Cowling)
  • UPP (James Sandie)
  • Wilkinson Eyre (Gary Clark)
  • Participants in the UK-GBC seminar at Ecobuild
  • Participants in the Edge seminar at Ecobuild