Some people can find websites difficult to use because of the way they are designed and built, or the nature of the products on offer. We have tried create services on this website that are helpful to users of all abilities and disabilities.

Guidance on using this website

PDF files

Some of the information on our website is available to view or download in Portable Document Format (PDF). You will need Adobe Acrobat Reader to read PDF files, which can be downloaded for free from the Adobe website.

Text size

You can use your browser to set the text size, which can normally be done via the browser’s ‘View’ or ‘Page’ menu: go to ‘View’/’Page’, choose ‘Text size’ or ‘Zoom’, and alter the settings according to your preferences.  This can also be done via your keyboard, by selecting ‘Ctrl’ and ‘+’ or ‘– ‘, or ‘Cmd’ and ‘+’ or ‘–’ for Mac users.

Further help changing your settings

More advice is available from the following sources:
•    Advice from the BBC
•    Advice for Microsoft users
•    Advice for Apple users
•    Advice for Linux users


We try to ensure that link text makes sense out of context and that it accurately describes the pages it points to. You can use the tab key on your keyboard (as well as your mouse) to move from consecutive link to link.

Give us feedback

We would welcome your feedback on your experience of using our website – please email us at If you find something difficult to see, use or access let us know and we will do our best to assist you. We are committed to improving the accessibility of the site.